The Winter Maintenance Policy can be viewed here.

The City of New Florence's water supply comes from two wells located on Adams and Picnic Street. The city also has two elevated storage tanks, located on Franklin Street and Booneslick Road.

Please call City Hall staff at (573) 835-2106 Monday through Friday 8:00 a.m. to 5:00 p.m. and they will put in a work order request.

Several things can contribute to low water pressure. In many cases the water pressure is not the problem, but the water volume is. This situation is typically the result of old galvanized pipes that are corroded, a valve partially closed, or a pressure regulating device on the house service line that is restricting both pressure and flow.

The City's distribution system generally operates within a pressure range that does not vary more than 5-10 pounds per square inch (psi). Customers who reside in higher elevations throughout the service area will naturally experience less water pressure than those residing in valley or lower elevations. This is due to the water column height in the water towers is what produces the pressure on the water mains to push the water to the customer.

Occasionally a water main break or maintenance activities in the are will cause a loss in water pressure.

Please call City Hall staff at (573) 835-2106 Monday through Friday 8:00 a.m. to 5:00 p.m. and they will put in a work order request.

The vast majority of sewer back-ups occur in older sections of the City sewer system that was constructed with clay tile pipe prior to 1975. Clay tile is a very hard material, but is also very brittle. Shifting of the ground over time can cause cracks in the pipe and joints to partially separate allowing tree roots to enter into the sewer main in search of a water source during dry periods. These roots continue to grow and restrict the flow of wastewater in the pipe. They also provide an excellent point for grease to accumulate which eventually blocks the flow.

Customer service lines that are constructed of clay tiles are the responsibility of the customer.

It is important for all customers to control what goes into the sewer. Sewers are designed to carry away wasted water and human waste. They are not designed to be garbage disposals.

Please do not put excessive food waste, greases, rags/towels, or any automotive products down the sewer drains. Flammable materials can cause explosions if gases travel through the sewer pipes to an open floor drain near a pilot light such as the one on your hot water tank or furnace. Keep all drain traps filled with water to prevent sewer gases from entering the residence.

Another common reason for sewer back-ups is excessive wet weather water entering the sewer system which takes up pipe capacity and backs up customers in lower elevations. While the City is actively working to reduce the amount of ground water that can enter into sewer pipes and manholes, customers must be cognizant of illegal connections made to the sewers that are designed to evacuate foundation and downspout water. Sump pumps, foundation drains, and downspout connections are explicitly prohibited by plumbing codes and city ordinance. These sources of water into the sewer mains will only make yours or your neighbors’ situation worse during rain events.